Top » Catalog » Shipping and Returns   My Account  Cart Contents  Checkout
Shipping and Returns
Biologicals

POLICIES AND TERMS OF SALE

  • Orders less than $100 will be assessed $10 plus shipping costs
  • Current shipping rates will be assessed on customer expedited orders of one, two, or three-day select

  • Deliveries requiring in excess of four concurrent working days will be shipped UPS 3-Day select unless customer advises otherwise

  • Payment terms are Net 30 days from invoice date

  • Orders will be invoiced at price in effect on date order is received

  • Prices are subject to change without notice

RETURN POLICY

  • Some products are NOT eligible for return or credit please inquire
    - Brucella Abortus Vaccine (RB-51) is eligible for 75% return credit of the original purchase price
  • Request for return/credit authorization of eligible products must be in writing within 90 days of expiration date printed on product
  • Return/credit request must include:
    - Business name & branch identification if applicable
    - Product number & size
    - Serial number & expiration date
    - Quantity to be returned
    - Date of purchase and invoice number, if available
  • Products must be returned through original purchaser
  • Credit issued will be based on the original purchase price and must be applied ONLY to future purchases within one year

Instruments

POLICIES AND TERMS OF SALE

  • Prepaid ground shipping service on orders of $600.00 or more in continental U.S.
  • Orders less then $50.00 will be assessed $10.00 plus shipping costs
  • All orders are shipped F.O.B. Denver, Colorado by carrier of our choice
  • Payment terms are Net 30 days from invoice date
  • Orders will be invoiced at price in effect on date order is received
  • Prices are subject to change without notice

RETURN POLICY

  • Returns must be authorized by Western Instrument Company and are subject to a 20% re-stocking charge
  • Authorized returns must be sent transportation prepaid
  • Products must be returned through original purchaser
  • All returns will be credited to account only; no cash refund
  • Products found to be defective due to materials or workmanship may be returned for repair or replacement, if returned within one year of purchase date
  • Discontinued products cannot be returned for credit
  • Credit issued will be based on the original purchase price

Reagents

THESE PRODUCTS ARE FOR USE AS A RAW MATERIAL OR COMPONENT.  NOT FOR IN-VITRO DIAGNOSTIC TESTING WITHOUT FURTHER MANUFACTURING OR PROCESSING

POLICIES AND TERMS OF SALE

  • Orders may be placed by phone, fax or mail
  • All shipments are FOB, Denver and can be made on a regular or "standing order" basis
  • Terms are Net 30 days from invoice date
  • Products are shipped overnight delivery via FedEx (collect when requested) - charges vary depending upon product weight and destination ZIP code - $25.00 minimum
  • Ice cans and styrofoam containers are supplied at no additional charge
  • Routine sterility testing is done before shipment is made.  When requested, we are able to ship certain blood products the same day they are drawn, assuring a fresh product.  We cannot be held responsible for the sterility of any product that has been shipped the same day drawn.

Some products are NOT eligible for return or credit - please inquire.

Request for return/credit authorization of eligible products must be made within 30 days of purchase by contacting the Colorado Serum Company. Ph: 800-525-2065 Fax: 303-295-7527 or e-mail us at colorado-serum@colorado-serum.com


 

Copyright © 2014 Colorado Serum On Line Ordering